• Return & Replacement Policy •

We’re Here to Help

​

We want your order to arrive exactly as expected. If anything is amiss, please contact us right away and we’ll do our best to make it right.

​

We understand how frustrating it can be when an order arrives damaged or incorrect, and we are committed to resolving any issues as quickly as possible.

​

Broken bottles:

Contact us within 7 business days and email photos of the damage to anursestea@gmail.com. We will send replacements the next business day (barring extenuating circumstances).

​

Incorrect orders:

If your order arrives with missing or incorrect items, notify us and we will ship the correct items the next business day.

​

Refunds & Returns

​

We offer refunds under the following conditions:

​

• Order not yet shipped:
  Full refund of subtotal + shipping

• Order arrives damaged and you prefer a refund instead of replacement:
  Email photos of:

  • The damaged outer package

  • The broken product(s)

  • The shipping label

  Refund will be issued as follows:

  • Individual damaged items: refund of product(s) + associated shipping portion

  • Entire order damaged: full refund of subtotal + shipping

• Order arrives in good condition but you no longer want it:

  • Refund of subtotal only (shipping is non-refundable)

  • Product must be returned at your expense

• Order qualified for free shipping:

  • Refund of subtotal only

  • You are responsible for return shipping costs

• Order delivered to incorrect location:

  • Contact us and we will initiate a UPS claim

  • We will provide tracking details and delivery photo

  • Refund will be issued once UPS completes the claim process (may take up to 2 weeks)

  • Please note: We are not responsible for incorrect addresses entered at checkout or delivery errors, but we will assist in filing claims.

​

Additional Terms

​

• Returned products (unless damaged) must be received before refunds are issued

• Issues must be reported within 7 business days of delivery

• All returns must be pre-approved and received within 30 business days of authorization

• Customers are responsible for return shipping costs when applicable

• Refused deliveries due to customer error will still incur full shipping charges

• Refunds will reflect any Essiac Rewards Club discounts applied at purchase (shipping costs are unaffected)

• RETURN WINDOW:  7 days from receipt of order

• Refund processing time: 7 days after receipt of product or phone call

​

We appreciate your understanding and will always do our best to ensure a smooth and fair resolution to any issue.